For the longest time no one I knew friends, family, strangers believed that my job was an actual real job as an assistant manager for a property management company at the beach. Everyone thought I just checked a few people in each day then had the rest of the time to go and play in the sugar white sand and emerald green water. There are so many more things involved. Some are fun, some very time consuming, some frustrate you to no end and others give you a laugh every time you think of them. More often than not we are playing a counselor in some form or fashion listening to people who really need a getaway from their everyday life.
My first funny experience was a couple of guys who just walked in off of the street. They were already feeling really good and continued to drink once they checked in. They went up to their room and came right back down because they did not remember what their room number was and their keys were coded. I told them their room number and even wrote it down for them. I ran into them again at the elevator later and once again they unsure which room to go to. I had them wait right there while I grabbed a sharpie and wrote their room number on their hands. They were sure not to get lost now.
The very time consuming situations come into play when people simply refuse to read the information that we send them. This leads to very long phone conversations about what to bring and what there is to do in the area. Not to mention we have to deal with the angry calls from people who did not know what they rented or where they are going, or where to get the keys for their rental. Take ten minutes and read or watch the videos they will save much confusion.
The most frustrating thing that I have had to deal with is the guest that calls with lots of complaints but does not allow us to attempt to fix them. We try very hard to send you into a property where everything works and it is clean and beautiful for your stay. However if we miss something please give us a chance to make it right. It typically only takes a moment and we can make your stay that much more enjoyable.
One of those situations that will make you laugh every time you think of it is different for each of us. For me it is some of the funny things kids say when they are so excited at check in. Or the dogs enjoying their first trip to the beach and playing in the water. For my bosses it is the people who called and being very serious asked them to turn the waves down that they were too loud and they could not sleep. Sometimes the requests we get are over the top and there is absolutely nothing we can do. Sometimes we are so frustrated we want to run screaming out the door but most of the time we love our job just like you. Helping people have a wonderful vacation well its one of the best, most challenging jobs I have ever had.